I Forgot My Password/Changing Your Password

If You Forgot Your Password:
  1. On the Epicenter Sign In page, select the I forgot my password link. *Note: after five incorrect sign in attempts, you will automatically be directed to the Forget Your Password? page.
  2. On the Forget Your Password? page, enter your Epicenter sign-in name or sign-in email address and click .
  3. You will receive an email from noreply@epicenternow.org and the subject will be "Epicenter Password Reset."
  4. Follow the instructions in the email to reset your password.
If you do not receive the password reset email, please first check your junk/spam folder. If it is not there, contact our Epicenter Support Team at 1-855-889-1624 or support@epicenernow.org, and we will verify the email address to which the password reset email was sent.  



To Change Your Password:
  1. On the Home page, click .
  2. On the My Profile page, in the Account Settings section, select the  button.
  3. On the Account Settings Update page, in the Change Password section, enter your new password and click . 
  4. For the change to take effect, on the Current User Name and Password pop-up window, enter your current password and click .

From this page, you can also change your sign-in email address.  The sign-in email address is used to send any password reset emails.  In addition, it is used by the system to identify other Epicenter organizations to which you have access.
 

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