How to Return a Submission

There are two ways to return a submission back to a submitter:

1st Way (This is the normal way and will reduce the entity's Accuracy% because an inaccurate submission was uploaded):

  1. Find the Submission in the Task Queue, Document Center or the Compliance Center  tab

  2. Click the task's row.

  3. [If you're in Document Center or Compliance Center,] select the  button. [It will only appear if you have the proper security permission.]

  4. Change the Submission Status to .

  5. Select the reason.

  6. Enter your message.

  7. [Optionally] Add address(es) to the "Cc Email Address(es)" field.

  8. Click

An email will be sent to the submitter's contact email address.  If his/her contact email address is empty, the email will go to his/her sign-in email address. A copy of the rejection email will also be sent to any email addresses entered in the "Cc Email Address(es)" field. The email will include all the information entered when uploading the submission, the contact information for the person who returned the submission and a link to log in and access the returned submission. If the submission was satisfying a requirement, a link to resubmit will also be available from the email. The rejected submissions are kept indefinitely. They can be viewed by accessing the Details section of the Submission Detail page and when completing the new compliance review or approval task, a "Previous Rejections" section will be added to the Task page.  If the submission was uploaded using a Compliance Requirement task:

  • The task will reappear on the submitter's queue in approximately 10 minutes after the submission has been returned (if the notification date for the requirement is today or before).

  • Alternatively, the submitter can immediately access and complete the requirement in Compliance Center from either the or tab.

  • The entity's Accurate% will be reduced in Compliance Center

2nd Way (This way returns the submission, but does not affect the entity's Accuracy%):

  1. On the Home page, select  Compliance Center.

  2. In Compliance Center, select the tab.

  3. Find the requirement.

  4. Select the icon.

  5. On the Single Entity Adjustment page, select the "Change to Unsatisfied" checkbox.

  6. Click . [You have now disconnected the submission from the requirement.]

  7. Click the Home > breadcrumb.

  8. On the Home page, click  Document Center.

  9. Search for the submission you disconnected.

  10. On the Search Results page, click the submission's row.

  11. On the Submission Detail page, in the Submission section, click .

  12. On the Submission Properties Update page, change the "Status" to .

  13. Select the reason.

  14. Enter your message.

  15. [Optionally] Add address(es) to the "Cc Email Address(es)" field.

  16. Click .

[See information after step 8 in Way 1]

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