System Administrator Support

Enabling Narratives (Text) on Submissions

Within the Submission Type Setup administration screen, you have three different types of submissions that you can create for uploading. They include: A document only submission (file type). A document...

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Need a New Acceptable Format for Uploading

If you need a new Acceptable Format for uploading, please contact our Epicenter Support Team by calling 1-855-889-1624 or email support@epicenternow.org. We will need to know the type of acceptable format that...

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Changing a School System between "Single Entity" and "School System w/Multiple Buildings/Campuses"

If you ever need to switch a School System from "Single Entity System" to a "School System with Multiple Buildings/Campuses" or vice verse, there is a link on the school's overview tab just for that. To change...

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Security and Permissions Overview

This article includes a visual diagram as an attachment of the Epicenter Security and Permissions. In addition, below is a video that provides an overview of the security administration in Epicenter.

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Inviting a New User to Epicenter

Please note: Only Epicenter System Administrators have the ability to add new users. If you are not the System Administrator, please contact him/her if you want to add and/or remove users. Below is a video tha...

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Managing Users

If you are a Security System Administrator from the Epicenter licensing organization, you can manage your users by doing the following: Click ADMINISTRATION in the main part of the Homepage to load the ...

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Entity Classifications and Entity Selection Rules on Submission Types

Classifications can be assigned to Boards, Schools and Management Organizations listed within the various centers. The classifications are assigned within the various setup pages and can be updated at any time...

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How to Setup a New Submission Reviewer or Approver

The following is a list of steps for adding the required security for a new submission reviewer and/or approver. Please note that each client’s security might not match the group names presented in these steps....

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Adding Additional Data Fields to the School Setup Page

Custom fields can be added to your School Setup page by contacting our Epicenter Support team. Our team will need to know the section name/location, the field name, and type such as whether it will be a text bo...

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Updating a School's Name

The following areas need to be updated in Epicenter whenever a school changes their name: 1) School Center: Select the school from the School List page. From the School Overview, select the button. C...

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