Technical Support

Error Message when Logging In to Epicenter

Often, problems signing into Epicenter can be fixed by changing the URL you use to access Epicenter (Troubleshooting #1-4). Troubleshooting #1 - Blue Error: If you see the following screen: You can simply typ...

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Not Receiving Email Notifications for Tasks

If you have tasks in your queue and you are not receiving the "New Tasks" or the "My Tasks Weekly Reminder" emails, check the following: Check your spam/junk folder for the emails. Check to make s...

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Tasks Not Listed in Your Tasks Queue

Below are some reasons why a task might not be showing in your Tasks queue. 1) Notification Date: Every scheduled requirement has a Notification Date (when the task is scheduled to appear in each responsible ...

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Receiving a 400 Bad Request Error when Logging In

If you have received an HTTP Error 400 when logging in, it is probably related to an ADFS cookie within your browser that is too long or corrupt. Try deleting the cookie for trust.epicenternow.org. If that does...

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Logging in to Epicenter Twice

If you are using a shortcut on your desktop and are having to log in to Epicenter twice, we recommend deleting your current shortcut and creating a new link. Here are the directions to create the Epicenter sho...

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How to Update Your Epicenter User Contact Information

If you are an Epicenter User, you can update your contact information by logging into Epicenter and selecting the My Profile link found within the left hand panel of the Home Page. From the My Profile page, y...

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I Forgot My Password/Changing Your Password

If You Forgot Your Password: On the Epicenter Sign In page, select the I forgot my password link. *Note: after five incorrect sign in attempts, you will automatically be directed to the Forget Your Passw...

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Changing Email Address or Sign-In Name

Epicenter collects 2 emails addresses for each user: a "Sign-In" email (used for signing in and resetting your password) and a "Contact" email address (used for sending you alerts). To Modify Your "Sign-In" Em...

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Contacting Your Organization's Epicenter System Administrator(s)

If you have questions regarding how to use Epicenter or need technical support, please contact our Epicenter Support Team by Opening a Ticket within the Support Center's main page, by calling 1-855-889-1624 or ...

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Received a System Error

Please note that if you are working in Epicenter and receive a System Error! page, the Epicenter Technical Staff will receive an email notification. Therefore, our technicians will record the error and try and...

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